Customer Service Administrator
Location: Hull, UK
Company: Leading hygiene, packaging, and catering suppliers in the Yorkshire and Humber region
About the Business: Elliott Hygiene is a friendly, family-run business right here in our local area! They've been around for a while and are known for being good at what they do. Now, with extensive growth, for their existing customer especially within their stationery category (like pens, paper, and office supplies).
What's cool about Elliott Hygiene is that they really care about their customers and always strive to do a great job. They also have some awesome values, which are like rules they live by:
- Communication, Teamwork, and Loyalty: They believe in working together and being there for each other.
- Doing What's Right and Improving: They always try to do the right thing and find ways to get better.
- Fun and Polite: They want everyone to have a good time and be respectful.
- Honesty and Respect: They believe in being truthful and treating everyone nicely.
- Urgency and Attention to Detail: They work quickly and make sure everything is done carefully.
If you're someone who likes those values and you know a lot about stationery, and you think you would be great as a Customer Service Administrator, then they'd love to hear from you!
About the Role:
As a Customer Service Administrator, you'll make a big difference in this fast-growing stationery division. Your knowledge of stationery products and your fantastic customer service skills will help us build strong relationships with customers. You'll be a key player in helping our business grow and expand.
This role is a full-time office based role and for the right candidate business is flexible with the working hours, however business standard working hours are Monday to Friday 7.15am to 4.15pm.
Key Responsibilities:
- Keeping Orders Organized: Checking the online order system every day to make sure everything is running smoothly.
- Typing in Order Details: Carefully entering customer order information into the computer.
- Using Computer Programs: Working with different computer systems like Unleashed, Xero, Google Sheets, and Google Docs to keep track of orders, prepare quotes and information.
- Helping Customers: Answering customer questions by phone and email and providing helpful support.
- Being a Friendly Helper: Providing excellent customer service and making sure customers are happy.
- Helping with Office Tasks: Working within our team, with all office tasks, ensuring best open practice and high levels of communications, making sure all systems are up to date.
Requirements:
- You Know Your Stationery! We need someone who knows a lot about pens, paper, and all sorts of office supplies. (It's okay if you're still learning, as long as you're excited about it!) Even better, if you've worked with these items in a promotional materials company, your experience is highly valuable!
- You're Super Organized and Great at Helping People: You'll need to be good at keeping things tidy and helping customers with their questions.
- You've Worked Before: We'd like you to have some experience working in a job before, so you know what it's like to be part of a team.
- You Can Show Us Your Skills: We'd love to see how organized you are and how well you can help customers.
Benefits:
- Competitive salary £27,000 - £28,500
- 20 days annual leave plus bank holidays
- Extra holidays for the longevity of service up to 24 days
- Company pension
- Christmas shut down
- Free parking
- Training and development opportunities
- Gift of Birthday Day off
Please note Lead Talent Solutions is working on this vacancy exclusively with our customer, therefore all applications are managed by LTS, for the fair and equal recruitment process.